Playbook Realm III, volume 3 of 9
Contact form to actual mailbox: an end to end evidence chain
A user sees form success but there is no confirmed inquiry. Use synthetic data and an authorized controlled recipient; this playbook grants no permission to email real customers.
Current, source linkedSource linked operating design
Lead: R03 until application/provider handoff is established, then R17 for downstream delivery. Consulted roles: R03, R04, R05, R07, R16, R17, R20, R21, R25, R26. Mode: read only diagnosis until actual authorization.
Entry condition§
A user sees form success but there is no confirmed inquiry. Use synthetic data and an authorized controlled recipient; this playbook grants no permission to email real customers.
Sequence and ownership§
1. Define success states§
Agree which states the system can observe: request received, validated, durably accepted, provider accepted, mailbox observed and business qualified. Do not promise later states from earlier evidence.
2. Trace the application§
R04 records the UI/request; R03 validates server handling, persistence, retries, queue and provider outcomes using one correlation ID. Exercise failure cases in a safe environment.
3. Trace delivery§
R17 uses the same message/provider ID to inspect bounce/queue and actual authorized mailbox evidence. Review SPF/DKIM/DMARC alignment and legitimate sending streams before proposing a DNS change through R02.
4. Check cross cutting behavior§
R05 tests required actual browsers; R07 tests keyboard, labels and error recovery; R16 compares emitted events with real states. R20 checks sensitive data handling and abuse controls.
5. Verify the repair§
R21 retains negative and duplicate request cases. R25 sequences the approved change. R26 reexecutes the inquiry with fresh data and reports actual mailbox observation or BLOCKED.
Evidence package§
Preserve task/run IDs, exact environment/build, timestamped observations, safe synthetic inputs, expected versus observed state, tool/browser versions, raw private artifacts and separately hashed public safe redactions. Record unavailable tools and tests not executed. Attach the handoffs rather than compressing distinct observations into one success flag.
Acceptance§
- User messages match observed application states
- The scoped synthetic inquiry is durably handled as contracted
- Required mailbox receipt is directly observed
- Analytics does not count failed/duplicate submissions as qualified inquiries
Stop or block§
Provider acceptance without mailbox access supports only provider acceptance. Do not falsify a receipt record, publish customer messages, or enforce a mail policy that has not been reviewed against legitimate senders.
Role and source references§
Primary source IDs: D07, D28, D32, D33, D36. See the source register for URLs, scope and currentness boundaries. The sequence is custom operating design; it is not a promise that every case has the same cause.